FAQ

Creating your HappyEnding Casino account is quick and straightforward. Simply visit our website and click the registration button to begin the sign-up process. You'll need to provide basic information including your name, email address, and date of birth to verify you're 18 or older. After completing registration, you'll automatically receive your welcome package of 2,000 Fun Coins plus 5 Sweeps Coins. Remember to claim your welcome bonus manually through the achievements section in your account dashboard within 60 days of signing up. Make sure your account information is accurate and up-to-date, as this will be important for identity verification when you're ready to redeem prizes. Only one account per person, household, IP address, and payment method is allowed, so ensure you're creating your first and only account with us.

Fun Coins and Sweeps Coins serve different purposes on our platform. Fun Coins are virtual play-only currency with no cash value that cannot be redeemed for prizes. You can purchase Fun Coins directly and use them to enjoy our full game library for entertainment purposes. Sweeps Coins are sweepstakes entries that can be redeemed for real prizes including cash, gift cards, and cryptocurrency. You cannot purchase Sweeps Coins directly – they're awarded as bonuses with Fun Coin purchases, through achievements, promotions, or our mail-in alternative method of entry. Both currencies allow you to play the same games, but only Sweeps Coins can be converted to real prizes. Sweeps Coins typically require a 1x play-through before redemption, though some promotions may have different requirements. Remember that Sweeps Coins expire after 60 days of account inactivity, so stay active to keep your balance.

Your welcome bonus of 2,000 Fun Coins and 5 Sweeps Coins requires manual activation through your account's achievements section. After registering, navigate to the achievements tab in your dashboard and claim your welcome package. You have 60 days from registration to claim this bonus before it expires. Additional achievement bonuses become available as you play and complete various milestones on the platform. These rewards include XP, Fun Coins, and Sweeps Coins in varying amounts. Check your achievements section regularly to see available rewards and claim them manually. We also offer periodic promotions and special offers that may appear in your account or through email notifications. Each promotion has specific terms and conditions, so read the details carefully before participating. All promotional bonuses are subject to change and can be modified or withdrawn at any time.

We accept a variety of payment methods for Fun Coin purchases, including major credit cards, debit cards, and cryptocurrency options. All transactions are processed securely through our payment partners to protect your financial information. When you purchase Fun Coins, you'll automatically receive bonus Sweeps Coins as part of package deals. The exact bonus amount varies by package size and current promotions. All Fun Coin purchases are final and non-refundable, so choose your package carefully. If you initiate a chargeback or payment reversal, your account may be suspended and any unredeemed prizes forfeited. We take payment security seriously and monitor all transactions for fraud prevention. Purchases made from Washington State are automatically voided and refunded minus processing fees due to local regulations.

Prize redemption requires a minimum of 200 Sweeps Coins and can be processed as cash, gift cards, or cryptocurrency. The daily redemption limit is $10,000, with special restrictions in New York and Florida where single wins are capped at $5,000. Before your first redemption, you'll need to complete identity verification including live video verification, government-issued ID, and proof of address. Redemptions over $2,000 require enhanced verification procedures. This process ensures security and regulatory compliance. Cryptocurrency redemptions typically process within 24 hours, while other payment methods can take up to 10 business days. Make sure your account information is accurate and up-to-date to avoid delays. Sweeps Coins expire after 60 days of inactivity, so redeem your prizes regularly to avoid forfeiture.

Our Know Your Customer (KYC) verification process requires several documents to confirm your identity and eligibility for prize redemption. You'll need a government-issued photo ID such as a driver's license, passport, or state ID card that clearly shows your name, photo, and date of birth. Additionally, you'll need proof of address like a utility bill, bank statement, or government correspondence dated within the last 90 days. The document must show your name and current residential address matching your account information. The verification process includes live video verification where you'll interact with our verification team in real-time. This step helps prevent fraud and ensures account security. Complete all verification steps promptly when requested, as failure to do so within required timeframes can result in account suspension and loss of funds.

Yes, bonus Sweeps Coins typically come with a 3x rollover requirement before you can redeem them for prizes. This means you need to play through your bonus amount three times before it becomes eligible for withdrawal. Some special promotions may have different wagering requirements up to 20x. The wagering requirement applies only to the bonus portion of your Sweeps Coins, not to any Sweeps Coins you've earned through regular play or purchases. Wagering contributions may vary by game type, so check the specific terms for each promotion. Track your wagering progress through your account dashboard where you can see how much of the requirement you've completed. Remember that bonus Sweeps Coins expire after 60 days, so make sure to complete wagering requirements and redeem your prizes before expiration.

Absolutely! HappyEnding Casino is fully optimized for mobile play across smartphones and tablets. Our platform works seamlessly through your mobile browser without requiring any app downloads. Simply visit our website on your mobile device and log in to access the full game library. All features available on desktop are also accessible on mobile, including account management, deposits, withdrawals, and customer support. The mobile interface is designed for touch navigation and provides the same high-quality gaming experience you'd expect from our desktop platform. Your account and progress sync automatically across all devices, so you can start playing on your computer and continue on your phone without missing a beat. Mobile play counts toward achievement progress and wagering requirements just like desktop play.

HappyEnding Casino is available to players aged 18 and older in most US states and Canada, with some important exceptions. In the United States, players from Idaho, Michigan, Nevada, and Washington cannot access sweepstakes play, though some features may vary by location. Canadian players can participate except for residents of Quebec. We're also restricted from accepting players from several international jurisdictions including Russia, Ukraine, Belarus, and Kazakhstan. Using VPNs or location masking tools to bypass these restrictions is strictly prohibited and will result in account closure. Eligibility is determined by your physical location when playing, not your residency status. If you're traveling to a restricted area, you won't be able to access sweepstakes features while there. Make sure you're in an eligible location before creating your account or attempting to play.

Our game library features hundreds of popular slot titles, table games, and specialty games powered by leading software provider Pragmatic Play. You'll find classic slots, video slots with bonus features, progressive jackpots, and themed games covering every interest and playing style. Table game options include multiple variations of blackjack, roulette, baccarat, and poker. We also offer specialty games like scratch cards, keno, and virtual sports for players seeking different types of entertainment. All games can be played with both Fun Coins and Sweeps Coins, giving you flexibility in how you choose to play. Game selection is regularly updated with new releases and seasonal content to keep your gaming experience fresh and exciting.

Our customer support team is available through multiple channels to assist with any questions or issues. The fastest way to reach us is through our live chat feature, accessible directly from your account dashboard or any page on our website. For non-urgent matters, you can email us at support@happyendingcasino.com. Our support team typically responds to email inquiries within 24 hours during business days. Make sure to include your username and detailed description of your issue for faster resolution. We also maintain a comprehensive FAQ section and help center with detailed guides covering common questions and procedures. Many issues can be resolved quickly by checking these resources first. Our support team is trained to help with account issues, technical problems, payment questions, and general platform guidance.

We provide several responsible gaming tools to help you maintain control over your playing habits. These include time-out options ranging from 24 hours to several weeks, self-exclusion features for longer breaks, and spending limits on Fun Coin purchases. You can access these tools through your account settings at any time. Time-outs and self-exclusions take effect immediately and cannot be reversed until the specified period expires. This ensures you have time to step back and reassess your gaming habits if needed. We promote recreational play only and reserve the right to exclude players who appear to be using systematic or professional methods. If you're concerned about your gaming habits, we encourage you to use our responsible gaming tools or seek help from organizations like the National Council on Problem Gambling.